The rooms and restaurants are great. It is a fun hotel with cool people there. But they do not seem to understand how to efficiently run a reception. There is almost always a line of 10-20 minutes there, whether it is 3 PM or even at 1 AM.

I can only rate service and location as I didn't use the rooms. Their customer service is excellent, I hope all their guests get the same service we got because we ( I was with my daughter and a friend) were invited as potential clients for the Hilton Luxury Holiday Club. That being said it was a lovely experience, I'll consider spending a few nights there the next time I come to Dubai (if the price is right)😀 I highly recommend this hotel.

Stayed for 5 days, 4 nights while attending a Conference in the World Trade Center. Breakfast was provided and the best part are the warm & efficient staff! The moment you step inside, you are greeted & assisted. We would definitely come back when in Dubai! Concierge team: Juan, Joseph, all the Door men were worth mentioning! Also Ribs & Brew was delightful, service was efficient c/o Michelle! 5 Star Customer Service for all staff☀️

The Hilton Dubai Al Habtoor City offers a luxurious stay with impeccable service and modern amenities. Located in a prime area, it provides easy access to attractions and business districts. The hotel's elegant decor, spacious rooms, and fantastic dining options ensure a comfortable and memorable experience for guests. Whether you're traveling for business or leisure, Hilton Dubai Al Habtoor City exceeds expectations with its exceptional hospitality and convenience.

We received excellent service from Hilton they made our stay unforgettable. From the warm welcome to the great customer service, the hotel staff is amazing. Especially thanks to Iqbal from the concierge who saves our life. I lost my passport in a taxi, and Iqbal & and Sajid helped us to get the passport back. The people are outstanding, professional, and very friendly. I would recommend the Habtoor Hilton any day to anyone. You won’t regret it.